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FAQ

  1. How can I place an order?

To place an order, simply browse our website and add the desired items to your shopping cart. Once you have finished shopping, proceed to the checkout page and follow the instructions to complete your purchase. We accept various payment methods for your convenience.

  1. How long will it take to receive my order?

We strive to process and ship orders as quickly as possible. All orders are processed and fulfilled within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. . Shipping times may vary depending on your location. Domestic orders usually arrive within 3-7 business days, while international orders can take 7-14 business days. Please note that these estimates may be subject to unforeseen delays.

  1. Can I track my order?

Yes, we provide order tracking for all our shipments. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

  1. What is your return/exchange policy?

We strive to provide you with high-quality products that meet your expectations. However, we do not accept returns or exchanges unless the item you purchased is defective or has a unique circumstance. If you receive a defective item, please contact beerealmerch@gmail.com with details of the product and the issue.

  1. How can I contact your customer support?

You can reach our customer support team by sending an email to beerealmerch@gmail.com. We strive to respond to all inquiries within 24-48 hours during business days.

  1. Do you offer international shipping?

Yes, we offer international shipping to various countries. Please note that shipping fees and delivery times may vary depending on the destination. We recommend reviewing our Shipping Policy for detailed information on international shipping.